FAQ Page

Frequently Asked Questions

Welcome to JUYELUX! Here are some of the most common questions our customers ask.

1. What payment methods do you accept?

We accept major credit and debit cards and other available secure payment methods at checkout. All payments are processed through secure payment systems.

2. How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery times may vary depending on the destination and shipping method selected at checkout.

3. Can I track my order?

Yes. Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

4. How can I contact JUYELUX?

If you have any questions or need assistance with your order, please contact us through our Contact Us page or email our support team.

5. Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible. We will do our best to assist you before the order is processed or shipped.

6. What is your return policy?

We want you to be happy with your purchase. Please review our Refund Policy for complete information about returns, exchanges, and eligibility requirements.

7. Are your jewelry products suitable for everyday wear?

Our jewelry is designed to be stylish and suitable for everyday wear. However, we recommend keeping jewelry away from water, perfumes, chemicals, and harsh substances to help maintain its appearance.

8. How should I care for my jewelry?

Store your jewelry in a dry place and preferably in a jewelry box or soft pouch. Avoid contact with water, perfume, lotions, and chemicals. Gently clean your jewelry with a soft, dry cloth.

9. Do you offer international shipping?

Shipping availability depends on the destination and the options available at checkout. Please check the shipping options during checkout for your location.

10. What should I do if my order arrives damaged?

Please contact our support team as soon as possible with your order details and photos of the damaged item. We will review the issue and assist you accordingly.

Still have questions?

We're here to help. If you can't find the answer you're looking for, please visit our Contact Us page and our support team will be happy to assist you.